{"id":2645,"date":"2023-07-31T11:36:40","date_gmt":"2023-07-31T09:36:40","guid":{"rendered":"https:\/\/partner.truestory.com\/join\/?page_id=2645"},"modified":"2023-08-16T15:19:01","modified_gmt":"2023-08-16T13:19:01","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/partner.truestory.com\/join\/hhc-en\/frequently-asked-questions\/","title":{"rendered":"Frequently asked questions"},"content":{"rendered":"\t\t
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Frequently asked questions<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Get an answer the most frequent asked questions to the Truestory Booking and Truestory Payout systems. If you can’t find an answer to you question below or in the guides. Please reach out to our Service Team on host@truestory.dk<\/a> and they will help you.<\/p><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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<\/h3>
\n I have forgotten my login for the Truestory Booking system?<\/use><\/svg><\/a>\n
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If you have forgotten your login to the booking system, you can reset your password by clicking on the link here<\/span><\/a>. Choose \"forgot password\" and follow the instructions in the email you receive to reset your password.<\/p>

Find more guides to Truestory Booking<\/a><\/p> <\/div>\n <\/div>\n <\/div>\n

\n I have forgotten my login for the Truestory Payout site<\/use><\/svg><\/a>\n
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If you have forgotten your login credentials for the partner site, please write to us at host@truestory.com<\/span><\/a> and we will resend them to you.<\/p>

Find more guides to Truestory Payout here.<\/a><\/p> <\/div>\n <\/div>\n <\/div>\n

\n When can I redeem the customer's booking code on the Truestory Payout site?<\/use><\/svg><\/a>\n
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It is your responsibility to ensure that the customer's ticket is valid. You can log in to the partner site to validate the ticket before the customer's experience (see the guide on how to do that here<\/a>). However, you must only redeem the ticket when the customer arrives for the experience.<\/p>

Find more guides to Truestory Payout here.<\/a><\/p> <\/div>\n <\/div>\n <\/div>\n

\n What should I do if the minimum number of participants is not reached for an event in the booking system?<\/use><\/svg><\/a>\n
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We always recommend holding your events, regardless of the number of participants. Reviews of your experience and your reputation as a host require that there have been customers on the experience. If you choose to cancel the event due to too few bookings, you must do so at least five days before the event takes place. Once you cancel the experience, the customer has the option to refund their purchase.<\/p>

Find more guides to Truestory Booking<\/a><\/p> <\/div>\n <\/div>\n <\/div>\n

\n Can Truestory's booking system be integrated with our own booking system?<\/use><\/svg><\/a>\n
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Truestory can currently integrate with Holdbar and EasyTableBooking. We are constantly developing our systems, and therefore, we are also continuously expanding the systems we can integrate with. Please write to us at host@truestory.com if you would like to learn more or if you use one of the two systems mentioned above that we can integrate with.<\/p>

Find more guides to Truestory Booking<\/a><\/p> <\/div>\n <\/div>\n <\/div>\n

\n A customers want to make a booking with a Truestory Gift Card - What should I do?<\/use><\/svg><\/a>\n
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It is your responsibility to verify that all bookings and booking codes are valid. It is important not to accept a Truestory gift card from the customer as it is not possible to redeem a Truestory gift card on Truestory Payout. A Truestory gift card can only be used as payment on the Truestory platform for purchasing an experience. If you are in dialogue with a customer with a Truestory gift card, please ask them to use it on your experience directly on Truestory as payment. Once they have done that, they will receive an order confirmation with a booking code specific to your experience, which can be redeemed on Truestory Payout.<\/p>

If you realize that the payment was made using a Truestory gift card after the customer has left, kindly reach out to us at host@truestory.dk<\/a><\/strong>.<\/p>

See the difference between the two codes \/ two types of gift cards:<\/strong><\/p>

A Truestory gift card has a 10-digit gift card code<\/strong> with CAPITAL letters and numbers. See an example\u00a0here<\/a><\/strong>.<\/p>

An Experience Ticket for your specific experience has a 9-digit booking code<\/strong> with lowercase letters and numbers. See an example\u00a0here<\/a><\/strong>.<\/p>

If you realize that the payment was made using a Truestory gift card after the customer has left, kindly reach out to us at host@truestory.com<\/a><\/strong>.<\/p> <\/div>\n <\/div>\n <\/div>\n

\n How and when do I receive the payout?<\/use><\/svg><\/a>\n
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The money is transferred to your account once per month, cf. the cooperation agreement. You receive the money for the previous month's redeemed experience tickets.<\/p>

  1. You can see all redeemed experience tickets under \"Tickets\"<\/li>
  2. If it says \"Ready\" in the column under \"Payout\", it means that the ticket will be included in the next payout.<\/li>
  3. If it says \u201c#xxx\u201d in the column under \u201cPayout\u201d, it refers to a specific payment voucher with id #xxx\u201d. This means that the money has already been paid out.<\/li>
  4. Under \"Payouts\" in the menu on the left, you can see all payment slip and associated tickets, and download payment slip.<\/li><\/ol>

    Find more guides to Truestory Payout here.<\/a><\/p> <\/div>\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

    Frequently asked questions Get an answer the most frequent asked questions to the Truestory Booking and Truestory Payout systems. If you can’t find an answer to you question below or in the guides. Please reach out to our Service Team on host@truestory.dk and they will help you. I have forgotten my login for the Truestory […]<\/p>\n","protected":false},"author":32,"featured_media":0,"parent":2928,"menu_order":3,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2645","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nFAQ - Truestory Host Help Center<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/partner.truestory.com\/join\/hhc-en\/frequently-asked-questions\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - Truestory Host Help Center\" \/>\n<meta property=\"og:description\" content=\"Frequently asked questions Get an answer the most frequent asked questions to the Truestory Booking and Truestory Payout systems. 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