{"id":2657,"date":"2023-07-31T11:42:03","date_gmt":"2023-07-31T09:42:03","guid":{"rendered":"https:\/\/partner.truestory.com\/join\/?p=2657"},"modified":"2023-08-16T15:11:11","modified_gmt":"2023-08-16T13:11:11","slug":"redeem-booking-code","status":"publish","type":"post","link":"https:\/\/partner.truestory.com\/join\/redeem-booking-code\/","title":{"rendered":"Redeem booking code"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"2657\" class=\"elementor elementor-2657\">\n\t\t\t\t\t\t<div class=\"elementor-inner\">\n\t\t\t\t<div class=\"elementor-section-wrap\">\n\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f87b0cc e-con-boxed e-con\" data-id=\"f87b0cc\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;boxed&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-154a5e5 elementor-widget elementor-widget-ts-headline\" data-id=\"154a5e5\" data-element_type=\"widget\" data-widget_type=\"ts-headline.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"ts-headline ts-headline--align-left type-heading2\">How to redeem a booking code from a guest<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d5d1610 elementor-widget elementor-widget-ts-article\" data-id=\"d5d1610\" data-element_type=\"widget\" data-widget_type=\"ts-article.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ts-article\"><p>This guide will show you how you manually redeem a booking code, when customers arrives for the experience.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f2035ea elementor-widget elementor-widget-ts-video-player\" data-id=\"f2035ea\" data-element_type=\"widget\" data-widget_type=\"ts-video-player.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t    <div class=\"ts-video-player-container\">\n      <div class=\"ts-video-player ts-video-player--youtube \">\n            <div class=\"video-placeholder video-placeholder--16by9\" data-embed=\"q4EZsE2leeU\" data-source=\"youtube\"   data-show-controls   >\n              <svg class=\"video-placeholder__playbtn\" x=\"0px\" y=\"0px\" viewBox=\"0 0 125 80\" enable-background=\"new 0 0 125 80\" alt=\"\"><rect fill-rule=\"evenodd\" clip-rule=\"evenodd\" fill=\"none\" width=\"125\" height=\"80\"><\/rect><polygon fill-rule=\"evenodd\" clip-rule=\"evenodd\" fill=\"#FFFFFF\" points=\"53,22 53,58 79,40\"><\/polygon><\/svg>\n            <img decoding=\"async\" src=\"https:\/\/img.youtube.com\/vi\/q4EZsE2leeU\/default.jpg\" class=\"video-placeholder__thumb\" style=\"filter:blur(5px);height:100%;object-fit:cover;width:100%;\" alt=\"\" aria-hidden=\"true\" \/>\n    <\/div>\n          <\/div>\n    <\/div>\n    \t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-071555e elementor-widget elementor-widget-ts-article\" data-id=\"071555e\" data-element_type=\"widget\" data-widget_type=\"ts-article.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ts-article\"><ol><li>Go to <strong>Redeem ticket<\/strong> in the menu on the left<\/li><li>Enter the customer&#8217;s booking code<\/li><li>Click <strong>Verify\/View details<\/strong> to access information about the code&#8217;s validity<\/li><li>You will now be able to see the details for the provided booking code. To redeem additional tickets, click <strong>&#8216;+&#8217;<\/strong><\/li><li>After closing the pop-up, click <strong>Redeem<\/strong><\/li><li>The ticket has now been redeemed. Go to <strong>Tickets<\/strong> to view all redeemed tickets.<\/li><li>****All tickets with the status <strong>Redeemed<\/strong> and <strong>Ready<\/strong> will be included in the next payment.<\/li><\/ol><p>Have the customer sent you TS-xxxxxx? It is the order number itself, and not something you can use to redeem. Send us the TS number to <a href=\"mailto:host@truestory.com\">host@truestory.com<\/a> and we will send you the booking code to be redeemed.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-48d14e9 elementor-widget elementor-widget-ts-section-list\" data-id=\"48d14e9\" data-element_type=\"widget\" data-widget_type=\"ts-section-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"ts-section-line\">&nbsp;<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2e82da3 elementor-widget elementor-widget-ts-headline\" data-id=\"2e82da3\" data-element_type=\"widget\" data-widget_type=\"ts-headline.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"ts-headline ts-headline--align-center type-heading4\">Related guides<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dca26dd elementor-widget elementor-widget-ts-article-cards\" data-id=\"dca26dd\" data-element_type=\"widget\" data-widget_type=\"ts-article-cards.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div data-widget-id=\"dca26dd\" class=\"article-cards article-cards--slider\" style=\"\">    <div class=\"article-cards__card article-card article-card--slider mx-2\">\n      <div class=\"article-card__image-container\">\n        <a href=\"https:\/\/partner.truestory.com\/join\/how-and-when-do-i-receive-the-payout\/\" title=\"How and when do I receive the payout?\">\n          <picture class=\"lazyload article-card__image\"><!--[if IE 9]><video style=\"display: none;\"><![endif]--><source srcset=\"https:\/\/cdn.truestory.com\/cs-production\/wp-content\/uploads\/sites\/6\/2023\/08\/09152346\/2.5-How-and-when-do-I-receive-payouts-thumbnail-contentsite.jpg\" media=\"(min-width: 768px)\"><source srcset=\"https:\/\/cdn.truestory.com\/cs-production\/wp-content\/uploads\/sites\/6\/2023\/08\/09152346\/2.5-How-and-when-do-I-receive-payouts-thumbnail-contentsite-360x360.jpg\" media=\"(min-width: 0px)\"><!--[if IE 9]><\/video><![endif]--><img decoding=\"async\" alt=\"\" src=\"https:\/\/cdn.truestory.com\/assets\/bundle\/ts.frontend.contentsite\/images\/skeletons\/event-image.svg\" class=\"picture__img\"><\/picture>        <\/a>\n      <\/div>\n      <div class=\"article-card__content d-flex flex-column\">\n        <h3 class=\"article-card__title type-heading5 mb-3 mb-md-4\" data-toc-disable>\n          <a href=\"https:\/\/partner.truestory.com\/join\/how-and-when-do-i-receive-the-payout\/\" title=\"How and when do I receive the payout?\" class=\"text-black\">How and when do I receive the payout?<\/a>\n        <\/h3>\n\n                  <div class=\"article-card__categories article-card__tags\">\n            <ul class=\"tags-list ts-tags__list\"><li class=\"tags-list__item\"><a href=\"https:\/\/partner.truestory.com\/join\/tag\/payout\/\" title=\"Payout\" class=\"chip chip--small\">Payout<\/a><\/li><\/ul>          <\/div>\n                      <\/div>\n    <\/div>\n        <div class=\"article-cards__card article-card article-card--slider mx-2\">\n      <div class=\"article-card__image-container\">\n        <a href=\"https:\/\/partner.truestory.com\/join\/how-to-get-a-overview-of-tickets\/\" title=\"How to get a overview of redeemed tickets\">\n          <picture class=\"lazyload article-card__image\"><!--[if IE 9]><video style=\"display: none;\"><![endif]--><source srcset=\"https:\/\/cdn.truestory.com\/cs-production\/wp-content\/uploads\/sites\/6\/2023\/07\/09152113\/2.4-How-to-view-all-redeemed-experience-tickets-and-associated-payment-slips-thumbnail-contentsite.jpg\" media=\"(min-width: 768px)\"><source srcset=\"https:\/\/cdn.truestory.com\/cs-production\/wp-content\/uploads\/sites\/6\/2023\/07\/09152113\/2.4-How-to-view-all-redeemed-experience-tickets-and-associated-payment-slips-thumbnail-contentsite-360x360.jpg\" media=\"(min-width: 0px)\"><!--[if IE 9]><\/video><![endif]--><img decoding=\"async\" alt=\"\" src=\"https:\/\/cdn.truestory.com\/assets\/bundle\/ts.frontend.contentsite\/images\/skeletons\/event-image.svg\" class=\"picture__img\"><\/picture>        <\/a>\n      <\/div>\n      <div class=\"article-card__content d-flex flex-column\">\n        <h3 class=\"article-card__title type-heading5 mb-3 mb-md-4\" data-toc-disable>\n          <a href=\"https:\/\/partner.truestory.com\/join\/how-to-get-a-overview-of-tickets\/\" title=\"How to get a overview of redeemed tickets\" class=\"text-black\">How to get a overview of redeemed tickets<\/a>\n        <\/h3>\n\n                  <div class=\"article-card__categories article-card__tags\">\n            <ul class=\"tags-list ts-tags__list\"><li class=\"tags-list__item\"><a href=\"https:\/\/partner.truestory.com\/join\/tag\/payout\/\" title=\"Payout\" class=\"chip chip--small\">Payout<\/a><\/li><\/ul>          <\/div>\n                      <\/div>\n    <\/div>\n        <div class=\"article-cards__card article-card article-card--slider mx-2\">\n      <div class=\"article-card__image-container\">\n        <a href=\"https:\/\/partner.truestory.com\/join\/how-to-verify-a-booking-code\/\" title=\"How to verify a booking code\">\n          <picture class=\"lazyload article-card__image\"><!--[if IE 9]><video style=\"display: none;\"><![endif]--><source srcset=\"https:\/\/cdn.truestory.com\/cs-production\/wp-content\/uploads\/sites\/6\/2023\/07\/09152524\/2.3-How-to-verify-a-booking-code-thumbnail-contentsite-1.jpg\" media=\"(min-width: 768px)\"><source srcset=\"https:\/\/cdn.truestory.com\/cs-production\/wp-content\/uploads\/sites\/6\/2023\/07\/09152524\/2.3-How-to-verify-a-booking-code-thumbnail-contentsite-1-360x360.jpg\" media=\"(min-width: 0px)\"><!--[if IE 9]><\/video><![endif]--><img decoding=\"async\" alt=\"\" src=\"https:\/\/cdn.truestory.com\/assets\/bundle\/ts.frontend.contentsite\/images\/skeletons\/event-image.svg\" class=\"picture__img\"><\/picture>        <\/a>\n      <\/div>\n      <div class=\"article-card__content d-flex flex-column\">\n        <h3 class=\"article-card__title type-heading5 mb-3 mb-md-4\" data-toc-disable>\n          <a href=\"https:\/\/partner.truestory.com\/join\/how-to-verify-a-booking-code\/\" title=\"How to verify a booking code\" class=\"text-black\">How to verify a booking code<\/a>\n        <\/h3>\n\n                  <div class=\"article-card__categories article-card__tags\">\n            <ul class=\"tags-list ts-tags__list\"><li class=\"tags-list__item\"><a href=\"https:\/\/partner.truestory.com\/join\/tag\/payout\/\" title=\"Payout\" class=\"chip chip--small\">Payout<\/a><\/li><\/ul>          <\/div>\n                      <\/div>\n    <\/div>\n        <div class=\"article-cards__card article-card article-card--slider mx-2\">\n      <div class=\"article-card__image-container\">\n        <a href=\"https:\/\/partner.truestory.com\/join\/how-to-download-payment-slips\/\" title=\"How to download payment slips\">\n          <picture class=\"lazyload article-card__image\"><!--[if IE 9]><video style=\"display: none;\"><![endif]--><source srcset=\"https:\/\/cdn.truestory.com\/cs-production\/wp-content\/uploads\/sites\/6\/2023\/07\/01152651\/2.2-How-to-download-payment-slips-thumbnail-contentsite-1.jpg\" media=\"(min-width: 768px)\"><source srcset=\"https:\/\/cdn.truestory.com\/cs-production\/wp-content\/uploads\/sites\/6\/2023\/07\/01152651\/2.2-How-to-download-payment-slips-thumbnail-contentsite-1-360x360.jpg\" media=\"(min-width: 0px)\"><!--[if IE 9]><\/video><![endif]--><img decoding=\"async\" alt=\"\" src=\"https:\/\/cdn.truestory.com\/assets\/bundle\/ts.frontend.contentsite\/images\/skeletons\/event-image.svg\" class=\"picture__img\"><\/picture>        <\/a>\n      <\/div>\n      <div class=\"article-card__content d-flex flex-column\">\n        <h3 class=\"article-card__title type-heading5 mb-3 mb-md-4\" data-toc-disable>\n          <a href=\"https:\/\/partner.truestory.com\/join\/how-to-download-payment-slips\/\" title=\"How to download payment slips\" class=\"text-black\">How to download payment slips<\/a>\n        <\/h3>\n\n                  <div class=\"article-card__categories article-card__tags\">\n            <ul class=\"tags-list ts-tags__list\"><li class=\"tags-list__item\"><a href=\"https:\/\/partner.truestory.com\/join\/tag\/payout\/\" title=\"Payout\" class=\"chip chip--small\">Payout<\/a><\/li><\/ul>          <\/div>\n                      <\/div>\n    <\/div>\n        <div class=\"article-cards__card article-card article-card--slider mx-2\">\n      <div class=\"article-card__image-container\">\n        <a href=\"https:\/\/partner.truestory.com\/join\/redeem-booking-code\/\" title=\"Redeem booking code\">\n          <picture class=\"lazyload article-card__image\"><!--[if IE 9]><video style=\"display: none;\"><![endif]--><source srcset=\"https:\/\/cdn.truestory.com\/cs-production\/wp-content\/uploads\/sites\/6\/2023\/07\/04155110\/2.1-How-to-redeem-a-customers-booking-code-thumbnail-contentsite.jpg\" media=\"(min-width: 768px)\"><source srcset=\"https:\/\/cdn.truestory.com\/cs-production\/wp-content\/uploads\/sites\/6\/2023\/07\/04155110\/2.1-How-to-redeem-a-customers-booking-code-thumbnail-contentsite-360x360.jpg\" media=\"(min-width: 0px)\"><!--[if IE 9]><\/video><![endif]--><img decoding=\"async\" alt=\"\" src=\"https:\/\/cdn.truestory.com\/assets\/bundle\/ts.frontend.contentsite\/images\/skeletons\/event-image.svg\" class=\"picture__img\"><\/picture>        <\/a>\n      <\/div>\n      <div class=\"article-card__content d-flex flex-column\">\n        <h3 class=\"article-card__title type-heading5 mb-3 mb-md-4\" data-toc-disable>\n          <a href=\"https:\/\/partner.truestory.com\/join\/redeem-booking-code\/\" title=\"Redeem booking code\" class=\"text-black\">Redeem booking code<\/a>\n        <\/h3>\n\n                  <div class=\"article-card__categories article-card__tags\">\n            <ul class=\"tags-list ts-tags__list\"><li class=\"tags-list__item\"><a href=\"https:\/\/partner.truestory.com\/join\/tag\/payout\/\" title=\"Payout\" class=\"chip chip--small\">Payout<\/a><\/li><\/ul>          <\/div>\n                      <\/div>\n    <\/div>\n    <\/div>\n    \t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>How to redeem a booking code from a guest This guide will show you how you manually redeem a booking code, when customers arrives for the experience. Go to Redeem ticket in the menu on the left Enter the customer&#8217;s booking code Click Verify\/View details to access information about the code&#8217;s validity You will now [&hellip;]<\/p>\n","protected":false},"author":32,"featured_media":2909,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[36,21,31],"tags":[19],"class_list":["post-2657","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-2-1","category-en","category-help","tag-payout"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.3.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Redeem booking code %<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/partner.truestory.com\/join\/redeem-booking-code\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Redeem booking code %\" \/>\n<meta property=\"og:description\" content=\"How to redeem a booking code from a guest This guide will show you how you manually redeem a booking code, when customers arrives for the experience. Go to Redeem ticket in the menu on the left Enter the customer&#8217;s booking code Click Verify\/View details to access information about the code&#8217;s validity You will now [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/partner.truestory.com\/join\/redeem-booking-code\/\" \/>\n<meta property=\"og:site_name\" content=\"Truestory Partners\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/dgdadk\" \/>\n<meta property=\"article:published_time\" content=\"2023-07-31T09:42:03+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-08-16T13:11:11+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/cdn.truestory.com\/cs-production\/wp-content\/uploads\/sites\/6\/2023\/07\/04155110\/2.1-How-to-redeem-a-customers-booking-code-thumbnail-contentsite.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"720\" \/>\n\t<meta property=\"og:image:height\" content=\"720\" \/>\n\t<meta property=\"og:image:type\" 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