{"id":2673,"date":"2023-07-31T12:52:25","date_gmt":"2023-07-31T10:52:25","guid":{"rendered":"https:\/\/partner.truestory.com\/join\/?p=2673"},"modified":"2024-05-14T10:15:54","modified_gmt":"2024-05-14T08:15:54","slug":"how-to-verify-a-booking-code","status":"publish","type":"post","link":"https:\/\/partner.truestory.com\/join\/how-to-verify-a-booking-code\/","title":{"rendered":"How to verify a booking code"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"2673\" class=\"elementor elementor-2673\">\n\t\t\t\t\t\t<div class=\"elementor-inner\">\n\t\t\t\t<div class=\"elementor-section-wrap\">\n\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-22a8fc42 e-con-boxed e-con\" data-id=\"22a8fc42\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;boxed&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3c88b3bb elementor-widget elementor-widget-ts-headline\" data-id=\"3c88b3bb\" data-element_type=\"widget\" data-widget_type=\"ts-headline.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"ts-headline ts-headline--align-left type-heading2\">How to verify &amp; redeem a booking code from a guest<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5f8072c7 elementor-widget elementor-widget-ts-article\" data-id=\"5f8072c7\" data-element_type=\"widget\" data-widget_type=\"ts-article.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ts-article\"><p>This guide will show you how you manually verify &amp; redeem a booking code, when customers arrive for the experience.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2c83a562 elementor-widget__width-initial elementor-widget elementor-widget-ts-images\" data-id=\"2c83a562\" data-element_type=\"widget\" data-widget_type=\"ts-images.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\" ts-image\"><img decoding=\"async\" src=\"https:\/\/cdn.truestory.com\/cs-production\/wp-content\/uploads\/sites\/6\/2023\/07\/23135457\/Group-52-960x480.png\" srcset=\"https:\/\/cdn.truestory.com\/cs-production\/wp-content\/uploads\/sites\/6\/2023\/07\/23135457\/Group-52-960x480.png 960w, https:\/\/cdn.truestory.com\/cs-production\/wp-content\/uploads\/sites\/6\/2023\/07\/23135457\/Group-52.png 1920w\" sizes=\"100vw\"\/><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-171ea2ee elementor-widget elementor-widget-ts-article\" data-id=\"171ea2ee\" data-element_type=\"widget\" data-widget_type=\"ts-article.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ts-article\"><ol><li>Go to <strong><span class=\"notion-enable-hover\" data-token-index=\"1\">Redeem orders<\/span><\/strong> in the menu on the left<!-- notionvc: a0a96554-2082-4046-91e8-6679da128145 --><\/li><li>Enter the booking code<\/li><li>Click <strong><span class=\"notion-enable-hover\" data-token-index=\"1\">View details<\/span><\/strong> to see information about which experience the guest wants to book<!-- notionvc: c3fc54aa-2dee-4dcd-aa3e-b66f918855ad --><br \/><!-- notionvc: 0cbe865e-7e40-4ddd-b94c-3008d4c84848 --><\/li><li>You will now be able to see the details for the specific booking code<\/li><li><strong><span class=\"notion-enable-hover\" data-token-index=\"0\">Wait<\/span><\/strong> to redeem the booking code until the day that the guests arrives for the experience<!-- notionvc: 7d7fc48e-2650-4a8c-84d5-96faeb0f76ce --><br \/><!-- notionvc: c8fe5802-39f0-4950-83b1-dbd18a5e7fa4 --><\/li><li>If the guest already has been at the experience, you can click <strong><span class=\"notion-enable-hover\" data-token-index=\"1\">Redeem<\/span><\/strong> after closing the pop-up<!-- notionvc: fe8eed49-6c32-4f3a-a512-16ac28b6b18e --><br \/><!-- notionvc: a1eaa668-4ea1-4b14-9b26-f6a5ff8ba829 --><\/li><li>After redemption, the Booking Code will appear in the table below<\/li><li>All tickets with the status <strong><span class=\"notion-enable-hover\" data-token-index=\"1\">Redeemed<\/span><\/strong> will be included in the next payout. If the status is <strong><span class=\"notion-enable-hover\" data-token-index=\"3\">Paid<\/span><\/strong>, it refers to a specific payment slip with a payout ID, #xxxx, which can be seen under the Payout ID column, and the money has already been paid<!-- notionvc: 46e925c0-c4ed-4fd6-8359-9f06a91dbcac --><br \/><!-- notionvc: 83a2e0b9-0f2f-416b-9b4f-5058b0021bb9 --><\/li><\/ol><p>Has the guest sent you TS-xxxxxx? It is the order number itself, and not something you can use to redeem. Send us the TS number to <a href=\"mailto:host@truestory.com\">host@truestory.com<\/a> and we will send you the booking code to be redeemed.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f7fc860 elementor-widget elementor-widget-ts-section-list\" data-id=\"f7fc860\" data-element_type=\"widget\" data-widget_type=\"ts-section-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"ts-section-line\">&nbsp;<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-40782070 elementor-widget elementor-widget-ts-headline\" data-id=\"40782070\" data-element_type=\"widget\" data-widget_type=\"ts-headline.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"ts-headline ts-headline--align-center type-heading4\">Related guides<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-19325991 elementor-widget elementor-widget-ts-article-cards\" data-id=\"19325991\" data-element_type=\"widget\" data-widget_type=\"ts-article-cards.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div data-widget-id=\"19325991\" class=\"article-cards article-cards--slider\" style=\"\">    <div class=\"article-cards__card article-card article-card--slider mx-2\">\n      <div class=\"article-card__image-container\">\n        <a href=\"https:\/\/partner.truestory.com\/join\/how-and-when-do-i-receive-the-payout\/\" title=\"How and when do I receive the payout?\">\n          <picture class=\"lazyload article-card__image\"><!--[if IE 9]><video style=\"display: none;\"><![endif]--><source srcset=\"https:\/\/cdn.truestory.com\/cs-production\/wp-content\/uploads\/sites\/6\/2023\/08\/09152346\/2.5-How-and-when-do-I-receive-payouts-thumbnail-contentsite.jpg\" media=\"(min-width: 768px)\"><source srcset=\"https:\/\/cdn.truestory.com\/cs-production\/wp-content\/uploads\/sites\/6\/2023\/08\/09152346\/2.5-How-and-when-do-I-receive-payouts-thumbnail-contentsite-360x360.jpg\" media=\"(min-width: 0px)\"><!--[if IE 9]><\/video><![endif]--><img decoding=\"async\" alt=\"\" src=\"https:\/\/cdn.truestory.com\/assets\/bundle\/ts.frontend.contentsite\/images\/skeletons\/event-image.svg\" class=\"picture__img\"><\/picture>        <\/a>\n      <\/div>\n      <div class=\"article-card__content d-flex flex-column\">\n        <h3 class=\"article-card__title type-heading5 mb-3 mb-md-4\" data-toc-disable>\n          <a href=\"https:\/\/partner.truestory.com\/join\/how-and-when-do-i-receive-the-payout\/\" title=\"How and when do I receive the payout?\" class=\"text-black\">How and when do I receive the payout?<\/a>\n        <\/h3>\n\n                  <div class=\"article-card__categories article-card__tags\">\n            <ul class=\"tags-list ts-tags__list\"><li class=\"tags-list__item\"><a href=\"https:\/\/partner.truestory.com\/join\/tag\/payout\/\" title=\"Payout\" class=\"chip chip--small\">Payout<\/a><\/li><\/ul>          <\/div>\n                      <\/div>\n    <\/div>\n        <div class=\"article-cards__card article-card article-card--slider mx-2\">\n      <div class=\"article-card__image-container\">\n        <a href=\"https:\/\/partner.truestory.com\/join\/how-to-get-a-overview-of-tickets\/\" title=\"How to get a overview of redeemed tickets\">\n          <picture class=\"lazyload article-card__image\"><!--[if IE 9]><video style=\"display: none;\"><![endif]--><source srcset=\"https:\/\/cdn.truestory.com\/cs-production\/wp-content\/uploads\/sites\/6\/2023\/07\/09152113\/2.4-How-to-view-all-redeemed-experience-tickets-and-associated-payment-slips-thumbnail-contentsite.jpg\" media=\"(min-width: 768px)\"><source srcset=\"https:\/\/cdn.truestory.com\/cs-production\/wp-content\/uploads\/sites\/6\/2023\/07\/09152113\/2.4-How-to-view-all-redeemed-experience-tickets-and-associated-payment-slips-thumbnail-contentsite-360x360.jpg\" media=\"(min-width: 0px)\"><!--[if IE 9]><\/video><![endif]--><img decoding=\"async\" alt=\"\" src=\"https:\/\/cdn.truestory.com\/assets\/bundle\/ts.frontend.contentsite\/images\/skeletons\/event-image.svg\" class=\"picture__img\"><\/picture>        <\/a>\n      <\/div>\n      <div class=\"article-card__content d-flex flex-column\">\n        <h3 class=\"article-card__title type-heading5 mb-3 mb-md-4\" data-toc-disable>\n          <a href=\"https:\/\/partner.truestory.com\/join\/how-to-get-a-overview-of-tickets\/\" title=\"How to get a overview of redeemed tickets\" class=\"text-black\">How to get a overview of redeemed tickets<\/a>\n        <\/h3>\n\n                  <div class=\"article-card__categories article-card__tags\">\n            <ul class=\"tags-list ts-tags__list\"><li class=\"tags-list__item\"><a href=\"https:\/\/partner.truestory.com\/join\/tag\/payout\/\" title=\"Payout\" class=\"chip chip--small\">Payout<\/a><\/li><\/ul>          <\/div>\n                      <\/div>\n    <\/div>\n        <div class=\"article-cards__card article-card article-card--slider mx-2\">\n      <div class=\"article-card__image-container\">\n        <a href=\"https:\/\/partner.truestory.com\/join\/how-to-verify-a-booking-code\/\" title=\"How to verify a booking code\">\n          <picture class=\"lazyload article-card__image\"><!--[if IE 9]><video style=\"display: none;\"><![endif]--><source srcset=\"https:\/\/cdn.truestory.com\/cs-production\/wp-content\/uploads\/sites\/6\/2023\/07\/09152524\/2.3-How-to-verify-a-booking-code-thumbnail-contentsite-1.jpg\" media=\"(min-width: 768px)\"><source srcset=\"https:\/\/cdn.truestory.com\/cs-production\/wp-content\/uploads\/sites\/6\/2023\/07\/09152524\/2.3-How-to-verify-a-booking-code-thumbnail-contentsite-1-360x360.jpg\" media=\"(min-width: 0px)\"><!--[if IE 9]><\/video><![endif]--><img decoding=\"async\" alt=\"\" src=\"https:\/\/cdn.truestory.com\/assets\/bundle\/ts.frontend.contentsite\/images\/skeletons\/event-image.svg\" class=\"picture__img\"><\/picture>        <\/a>\n      <\/div>\n      <div class=\"article-card__content d-flex flex-column\">\n        <h3 class=\"article-card__title type-heading5 mb-3 mb-md-4\" data-toc-disable>\n          <a href=\"https:\/\/partner.truestory.com\/join\/how-to-verify-a-booking-code\/\" title=\"How to verify a booking code\" class=\"text-black\">How to verify a booking code<\/a>\n        <\/h3>\n\n                  <div class=\"article-card__categories article-card__tags\">\n            <ul class=\"tags-list ts-tags__list\"><li class=\"tags-list__item\"><a href=\"https:\/\/partner.truestory.com\/join\/tag\/payout\/\" title=\"Payout\" class=\"chip chip--small\">Payout<\/a><\/li><\/ul>          <\/div>\n                      <\/div>\n    <\/div>\n        <div class=\"article-cards__card article-card article-card--slider mx-2\">\n      <div class=\"article-card__image-container\">\n        <a href=\"https:\/\/partner.truestory.com\/join\/how-to-download-payment-slips\/\" title=\"How to download payment slips\">\n          <picture class=\"lazyload article-card__image\"><!--[if IE 9]><video style=\"display: none;\"><![endif]--><source srcset=\"https:\/\/cdn.truestory.com\/cs-production\/wp-content\/uploads\/sites\/6\/2023\/07\/01152651\/2.2-How-to-download-payment-slips-thumbnail-contentsite-1.jpg\" media=\"(min-width: 768px)\"><source srcset=\"https:\/\/cdn.truestory.com\/cs-production\/wp-content\/uploads\/sites\/6\/2023\/07\/01152651\/2.2-How-to-download-payment-slips-thumbnail-contentsite-1-360x360.jpg\" media=\"(min-width: 0px)\"><!--[if IE 9]><\/video><![endif]--><img decoding=\"async\" alt=\"\" src=\"https:\/\/cdn.truestory.com\/assets\/bundle\/ts.frontend.contentsite\/images\/skeletons\/event-image.svg\" class=\"picture__img\"><\/picture>        <\/a>\n      <\/div>\n      <div class=\"article-card__content d-flex flex-column\">\n        <h3 class=\"article-card__title type-heading5 mb-3 mb-md-4\" data-toc-disable>\n          <a href=\"https:\/\/partner.truestory.com\/join\/how-to-download-payment-slips\/\" title=\"How to download payment slips\" class=\"text-black\">How to download payment slips<\/a>\n        <\/h3>\n\n                  <div class=\"article-card__categories article-card__tags\">\n            <ul class=\"tags-list ts-tags__list\"><li class=\"tags-list__item\"><a href=\"https:\/\/partner.truestory.com\/join\/tag\/payout\/\" title=\"Payout\" class=\"chip chip--small\">Payout<\/a><\/li><\/ul>          <\/div>\n                      <\/div>\n    <\/div>\n        <div class=\"article-cards__card article-card article-card--slider mx-2\">\n      <div class=\"article-card__image-container\">\n        <a href=\"https:\/\/partner.truestory.com\/join\/redeem-booking-code\/\" title=\"Redeem booking code\">\n          <picture class=\"lazyload article-card__image\"><!--[if IE 9]><video style=\"display: none;\"><![endif]--><source srcset=\"https:\/\/cdn.truestory.com\/cs-production\/wp-content\/uploads\/sites\/6\/2023\/07\/04155110\/2.1-How-to-redeem-a-customers-booking-code-thumbnail-contentsite.jpg\" media=\"(min-width: 768px)\"><source srcset=\"https:\/\/cdn.truestory.com\/cs-production\/wp-content\/uploads\/sites\/6\/2023\/07\/04155110\/2.1-How-to-redeem-a-customers-booking-code-thumbnail-contentsite-360x360.jpg\" media=\"(min-width: 0px)\"><!--[if IE 9]><\/video><![endif]--><img decoding=\"async\" alt=\"\" src=\"https:\/\/cdn.truestory.com\/assets\/bundle\/ts.frontend.contentsite\/images\/skeletons\/event-image.svg\" class=\"picture__img\"><\/picture>        <\/a>\n      <\/div>\n      <div class=\"article-card__content d-flex flex-column\">\n        <h3 class=\"article-card__title type-heading5 mb-3 mb-md-4\" data-toc-disable>\n          <a href=\"https:\/\/partner.truestory.com\/join\/redeem-booking-code\/\" title=\"Redeem booking code\" class=\"text-black\">Redeem booking code<\/a>\n        <\/h3>\n\n                  <div class=\"article-card__categories article-card__tags\">\n            <ul class=\"tags-list ts-tags__list\"><li class=\"tags-list__item\"><a href=\"https:\/\/partner.truestory.com\/join\/tag\/payout\/\" title=\"Payout\" class=\"chip chip--small\">Payout<\/a><\/li><\/ul>          <\/div>\n                      <\/div>\n    <\/div>\n    <\/div>\n    \t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>How to verify &amp; redeem a booking code from a guest This guide will show you how you manually verify &amp; redeem a booking code, when customers arrive for the experience. Go to Redeem orders in the menu on the left Enter the booking code Click View details to see information about which experience the [&hellip;]<\/p>\n","protected":false},"author":32,"featured_media":3040,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[37,21,31],"tags":[19],"class_list":["post-2673","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-2-3","category-en","category-help","tag-payout"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.3.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to verify a booking code<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/partner.truestory.com\/join\/how-to-verify-a-booking-code\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to verify a booking code\" \/>\n<meta property=\"og:description\" content=\"How to verify &amp; redeem a booking code from a guest This guide will show you how you manually verify &amp; redeem a booking code, when customers arrive for the experience. Go to Redeem orders in the menu on the left Enter the booking code Click View details to see information about which experience the [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/partner.truestory.com\/join\/how-to-verify-a-booking-code\/\" \/>\n<meta property=\"og:site_name\" content=\"Truestory Partners\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/dgdadk\" \/>\n<meta property=\"article:published_time\" content=\"2023-07-31T10:52:25+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-05-14T08:15:54+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/cdn.truestory.com\/cs-production\/wp-content\/uploads\/sites\/6\/2023\/07\/09152524\/2.3-How-to-verify-a-booking-code-thumbnail-contentsite-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"720\" \/>\n\t<meta property=\"og:image:height\" content=\"720\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" 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